Dyson Big Ballâ„¢ Support - Check for machine blockages | Dyson.com.au
Dyson Cinetic Big Ball Multi Floor vacuum

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Our customer care team is available Mon-Fri from 8:00am to 6:00pm and Sat-Sun 8:30am - 4:00pm AEST.

Please note: Our Contact Centre is experiencing heavy call volumes and we apologise for the delay. We are working to bring our wait times back to normal as quickly as possible.

 

Check machine for blockages

Check the extension tube, wand handle and hose

  • Separate the extension tube from the wand handle by pressing the release catch on the hose.

 

  • Remove the wand handle from the hose by pressing the release catch on the wand handle.

 

  • Press the release catch and remove the hose from the machine.

 

NB: Beware of sharp objects when checking for blockages.

  • Check the extension tube, wand handle and hose for blockages; remove as necessary.

 

The cyclone, bin, duct and hose inlet

  • Remove the bin and cyclone assembly.

 

  • Check the cyclone, bin, duct grille and hose inlet for blockages; remove as necessary.

 

Rebuild and test the machine.