Check the extension tube
Contact us

Our customer care team is available Mon-Fri from 8:00am to 6:00pm and Sat-Sun 8:30am - 4:00pm AEST.

Please note: Our Contact Centre is experiencing heavy call volumes and we apologise for the delay. We are working to bring our wait times back to normal as quickly as possible.

 

Check the extension tube

Turn power off and unplug the machine.

diagram showing plug being removed
  • Pull the metal extension tube from the curved wand handle.
  • Look through the extension tube for blockages and remove if necessary.
diagram showing where to check for blockages