Check hose and blockage removal cassette
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Check hose and blockage removal cassette

Turn power off and unplug the machine.

diagram showing plug being removed
  • Remove the wand handle from the hose by pressing the wand release button on the hose cuff and inspect for blockages.
  • Pull back the blockage removal cassette catch and remove the cassette from the machine.
  • Inspect the cassette and hose for any blockages and remove if necessary.
  • To replace the cassette, position it at 45 and click the cassette catch back into place on the machine.
diagram showing how to remove hose diagram showing how to remove hose

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