Filter removal step 1
DC14
DC14

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Our customer care team is available Mon-Fri from 8:00am to 6:00pm and Sat-Sun 8:30am - 4:00pm AEST.

Please note: Our Contact Centre is experiencing heavy call volumes and we apologise for the delay. We are working to bring our wait times back to normal as quickly as possible.

 

Filter removal step 1

Turn power off and unplug the machine.

diagram showing plug being removed

The permanent filter located under the clear bin should last the lifetime of the machine and does not need to be washed. Please do not remove this filter.

  • To remove the washable filter: Remove the clear bin and cyclone top from your machine by pressing the cyclone release catch.
diagram showing how to remove bin and cyclone top