Washing the filter
Contact us

Our customer care team is available Mon-Fri from 8:00am to 6:00pm and Sat-Sun 8:30am - 4:00pm AEST.

Please note: Our Contact Centre is experiencing heavy call volumes and we apologise for the delay. We are working to bring our wait times back to normal as quickly as possible.

 

Washing the filter

  • Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).
  • Repeat the steps shown below until the water runs clear.
  • Leave the filter to dry in a warm place for 12 hours, until completely dry.
  • Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.
diagram showing how to wash filter diagram showing how to wash filter diagram showing how to dry filter

The filter should be washed at least once every 6 months.