From the cleaner head hose
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From the cleaner head hose

Turn power off and unplug the machine.
diagram showing plug being removed

  • Inspect the cleaner head hose for blockages and damage and ensure that both ends of the hose are fitted securely.
  • If a blockage is present, remove the clear hose and remove any debris.
  • Rebuild and test the machine.
diagram showing where to check for blockages

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