No lights showing
DC16

Contact us

Our customer care team is available Mon-Fri from 8:00am to 6:00pm and Sat-Sun 8:30am - 4:00pm AEST.

Please note: Our Contact Centre is experiencing heavy call volumes and we apologise for the delay. We are working to bring our wait times back to normal as quickly as possible.

 

No lights showing

If there are no LED lights showing on your machine this indicates that the battery is not fitted correctly.

  • Ensure that the battery is connected fully into the machine.
  • Carefully rebuild the machine.
  • Hold the on / off button down for a few seconds.
diagram showing how to fit battery

Is your machine now showing any coloured LED lights?