Check the extension tube and wand handle
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Check the extension tube and wand handle

Turn power off and unplug the machine.


diagram showing plug being removed
  • Separate the metal extension tube from the wand handle by pressing the release catch found on the plastic cuff on the extension tube.
  • Remove the wand handle from the hose by pressing the 2 retaining clips on the hose cuff.
  • Look through the extension tube, wand handle and opening of the hose for any blockages.
diagram showing where to check for blockages

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