Check telescopic wand step 1
DC21 Motorhead
Dyson DC21 Motorhead Vacuum Cleaner

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Our customer care team is available Mon-Fri from 8:00am to 6:00pm and Sat-Sun 8:30am - 4:00pm AEST.

Please note: Our Contact Centre is experiencing heavy call volumes and we apologise for the delay. We are working to bring our wait times back to normal as quickly as possible.

 

Check telescopic wand step 1

Turn power off and unplug the machine.


diagram showing plug being removed
  • Remove the power floor tool from the telescopic wand by pressing the release catch located on the neck.
  • Turn the machine on and test the suction from the base of the telescopic wand.

diagram showing how to remove floor tool

Is the suction strong or weaker than normal?