Article
Contact us

Our customer care team is available Mon-Fri from 8:00am to 6:00pm and Sat-Sun 8:30am - 4:00pm AEST.

Please note: Our Contact Centre is experiencing heavy call volumes and we apologise for the delay. We are working to bring our wait times back to normal as quickly as possible.

 

Article

  • Soak the filter in cold water for at least 5 minutes. (Please do not use detergent, wash in a dishwasher or washing machine).
  • After 5 minutes rinse the filter under cold running water and squeeze gently, repeating until the water runs clear.
diagram showing how to wash the filter