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Our customer care team is available Mon-Fri from 8:00am to 6:00pm and Sat-Sun 8:30am - 4:00pm AEST.

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Check ducts

Turn off power and unplug the machine

diagram showing plug being removed

Check upper duct

  • Remove the bin and cyclone assembly.
  • Check the upper duct for blockages and remove as necessary.

diagram showing how to remove the bin and cyclone from the machine.diagram showing how to check the upper duct for blockages

Check lower duct

  • Check the lower duct as shown below for blockages and remove as necessary.

diagram showing how to check the lower duct for blockages

The lower duct hose can be removed to allow easier access to this area.

  • Using a Phillips screwdriver, remove the two Phillips screws on the clear bin locator bracket and remove the bracket. (Do not remove any other screws.)
  • Firmly twist the top of the flexible inspection hose away from the inlet next to the ball (do not remove the end next to the connection for the main hose).
  • Remove blockages and reassemble in reverse order.

diagram showing how to remove the inspection hose

Check the lower duct seal.

Is it missing or damaged?