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Our customer care team is available Mon-Fri from 8:00am to 6:00pm and Sat-Sun 8:30am - 4:00pm AEST.

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Refitting the soleplate

  • To refit the base plate locate the 3 lugs on the lower edge of the base plate into the 3 slots in the base of the cleaner head.
  • Swing the upper edge of the base plate down; it will click into place.
  • To secure the base plate push both levers back into position so they are flush with the surface of the cleaner head.