How to remove blockages from the wand and hose
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How to remove blockages from the wand and hose

Turn power off and unplug the machine.

diagram showing plug being removed 

Step 1 - Check the Wand

  • Remove the wand from the machine as shown below.
  • Check the wand for blockages and any damage.

diagram showing how to remove wand 

Step 2 - Check the Hose and inlet

  • Remove the hose from the machine as shown below.
  • Check the hose for blockages and any damage.
  • Check the hose inlet for blockages and any damage.

diagram showing how to remove the hose 

Note: The hose inlet is located below the hose on the rear of the machine.