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Refitting the soleplate

  • To refit the soleplate locate the 3 lugs on the lower edge of the soleplate.
  • Align the 3 lugs on the soleplate with the 3 slots in the base of the cleaner head.
  • Pivot the soleplate, returning it to its original position until it clicks into place.
  • To secure the soleplate press down and secure the dials on the top of the cleanerhead by turning them clockwise until they click.