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Our customer care team is available Mon-Fri from 8:00am to 6:00pm and Sat-Sun 8:30am - 4:00pm AEST.

Please note: Our Contact Centre is experiencing heavy call volumes and we apologise for the delay. We are working to bring our wait times back to normal as quickly as possible.

 

Machine turned off while I was vacuuming

Most Dyson vacuums have a built in safety system that stops the machine if it becomes blocked. This usually happens because the filter needs washing or your machine is blocked. Remember to check the filter and look for blockages before re-starting.

Any non-domestic use may adversely affect the filter performance such as vacuuming up plaster dust.