Dyson Pure Hot + Cool Link™ Support - I'm having trouble connecting | Dyson.com.au
Dyson Pure Hot + Cool Link™ purifier heater fan

Contact us

Our customer care team is available Mon-Fri from 8:00am to 6:00pm and Sat-Sun 8:30am - 4:00pm AEST.

Please note: Our Contact Centre is experiencing heavy call volumes and we apologise for the delay. We are working to bring our wait times back to normal as quickly as possible.

 

I'm having trouble connecting

Common issues

If you are experiencing difficulties connecting your purifier, please check the following common issues:

  • Ensure that the purifier is located close to your home Wi-Fi router during the initial connection.
  • When entering the 'Product Wi-Fi Password', please ensure that you are only entering numbers and letters, and not special characters (such as !&#).
  • Check your Wi-Fi security settings.
    • Dyson purifiers can only connect with WPA and WPA2 (Wi-Fi Protected Access) security protocols.
    • If your router is set to a different encryption setting, it won't be able to connect with your purifier.
    • You can change your router security settings on your router configuration page. For more information about how to check this, please refer to your router instructions.
  • Check that you are trying to connect your purifier to a 2.4GHz network, your purifier cannot connect to a 5GHz network.
  • Check that your home network is not hidden.
    • Hidden SSID and Privacy Separator cannot be used for the connection.
    • Please ensure the SSID is unhidden.

 

Wi-Fi display quick reference

Wi-Fi ready to connect Wi-Fi connecting Wi-Fi connected
Wi-Fi is ready to connect to your Dyson Link app Wi-Fi connecting Wi-Fi connected

 

 

Additional resources