Dyson Pure Cool Link Support - Reinstall app & check Wi-Fi | dyson.com.au
Dyson Pure Cool purifier Tower Black/Nickel

Contact us

Our customer care team is available Mon-Fri from 8:00am to 6:00pm and Sat-Sun 8:30am - 4:00pm AEST.

Please note: Our Contact Centre is experiencing heavy call volumes and we apologise for the delay. We are working to bring our wait times back to normal as quickly as possible.

 

Reinstall app & check Wi-Fi

Remove the Dyson Link app from your device and re-install the latest version from the app store.

Check the following:

Is Wi-Fi privacy 'enabled'?

This stops devices talking to each other – you will need to disable WiFi privacy for the purifier to connect.

Are parental controls enabled?

Temporarily disable any parental control settings whilst setting up the purifier on the network.

Re-program the instruction (e.g. schedule) to test the machine.

  • Has reinstalling the app resolved the problem?


    Yes
  • No
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