Wi-Fi troubleshooting
Is your router broadcasting a 2.4 GHz network?
Please run through the following checks:
All Dyson connected machines use Wi-Fi to connect to the Internet. There are two frequency bands commonly used for a Wi-Fi communication: 2.4 and 5 GHz.
Dyson connected machines only use 2.4 GHz band. Many modern routers support both bands - this is known as a dual band router.
How to check if your router is a dual band router
Your router will need to be broadcasting a 2.4GHz network for your appliance to connect.
If your router is dual band, this information can often be found in the Router user guide or on a sticker located on the router. If you are unable to find this information or unsure we recommend contacting your internet service provider who will be able to supply you with this information.
Often the manual or web site will have instructions for how to set it to broadcast on both 2.4 and 5 GHz bands. This will allow you to broadcast the right network to allow you to connect.
The appliance will only connect to the 2.4 GHz network. Your phone will need to be connected to the same network as the appliance for initial set up.
Supported Wi-Fi protocols:
IEEE802.11b (Not recommended)
IEEE802.11g
IEEE802.11n (Support only for 2.4GHz)
To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website. Please note, you will need to check that any other devices you have connected to your router will not be affected before changing this.
Could there be interference from other devices?
Turn off any device that may cause interference at 2.4 GHz. E.g. cordless phones, baby monitors, microwaves, Bluetooth devices, wireless video equipment.