Dyson Pure Cool Link Support - I cannot see my purifier in the list of available networks | dyson.com.au
Dyson Pure Cool purifier Tower Black/Nickel

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Our customer care team is available Mon-Fri from 8:00am to 6:00pm and Sat-Sun 8:30am - 4:00pm AEST.

Please note: Our Contact Centre is experiencing heavy call volumes and we apologise for the delay. We are working to bring our wait times back to normal as quickly as possible.

 

I cannot see my purifier in the list of available networks

WiFi diagnostic checks

Check that your purifier’s WiFi light is illuminated. To turn it on again, press and hold the 'Standby ON/OFF' button until the Wi-Fi light beigns flashing.

Check that your smartphone or tablet is within network range of your purifier.

Check that your device’s Wi-Fi is enabled and that it is connected, for example by visiting a web site in your device’s browser.

NB: Your purifier will only appear in the list of networks when it is in Wi-Fi mode

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