Dyson Pure Cool Link Support - The app is asking for a password and I don't know which one to give it | dyson.com.au
Dyson Pure Cool purifier Tower White/Silver

Contact us

Our customer care team is available Mon-Fri from 8:00am to 6:00pm and Sat-Sun 8:30am - 4:00pm AEST.

Please note: Our Contact Centre is experiencing heavy call volumes and we apologise for the delay. We are working to bring our wait times back to normal as quickly as possible.

 

The app is asking for a password and I don't know which one to give it

Password advice

There are two password interactions with the app.

You will need your account password to log in to the app, which is the same as your 'My Dyson' account password if you are registered on the website.

The other value you need is the WiFi password to connect to the purifier. The serial number and WiFi information can be found in the following locations:

  • On the front of the instruction manual.
  • On the remote control packaging.
  • On a removable sticker on the front of the purifier.
  • On your purifier, located underneath the filter.
  • The purifiers password is made up of numbers and lower case letters only, so '0' is definitely the number zero. The number '1' and the letter 'l' (L) may look similar, as may the letters 'j' (J) and 'i' (I).