Dyson Pure Cool Link Support - Purifier not connected to home network | dyson.com.au
Dyson Pure Cool purifier Tower White/Silver

Contact us

Our customer care team is available Mon-Fri from 8:00am to 6:00pm and Sat-Sun 8:30am - 4:00pm AEST.

Please note: Our Contact Centre is experiencing heavy call volumes and we apologise for the delay. We are working to bring our wait times back to normal as quickly as possible.

 

Purifier not connected to home network

Ensure you have the correct password

Check the password you have entered is correct, ensuring the characters in the password correlate with what you are typing in (for example, an I and a 1 or an 0 and an O can be easily confused).

Check the network is correct.

Check that the network you are trying to connect to is your home network.

Some network names can have a similar configuration of characters and can be hard to tell apart.